Viking Layer - Terms of Service

By using Viking Layer’s (“We”, “Us”, “Our” or “Viking Layer”) products and services, you ("You", "Your", "Client" or "Customer") agree to comply with our policies. Viking Layer reserves the right to cancel, suspend, or terminate any service provided with or without a refund or notice or warning for any reason. Viking Layer also reserves the right to change and modify the Terms of Service at any time with or without client notification. It is up to the client to periodically check and familiarize himself or herself with the recent Terms of Service. If any client does not comply with the new Terms of Service modifications, his or her service will be terminated.


Acceptable Use Policy

By ordering our services, you agree to adhere to our Acceptable Use Policy. Failure to do so will result in suspension and possibly termination.


Viking Layer VPSs are unmanaged. Viking Layer VPSs are designed for advanced Linux administrators and experienced webmasters. In order to successfully manage our VPSs, the client must be familiar with Linux operating systems. Viking Layer provides basic tools needed to configure and maintain the client’s VPS. Viking Layer also provides remote console access to our VPSs which gives the client a way to access his or her VPS even with a broken SSH configuration.

The client is responsible for managing his or her VPS. Viking Layer staff is available for general support covering the areas below.

  • Billing
  • Network Access
  • Server Hardware
  • VPS Control Panel
  • OS Templates and ISOs

  • This list may not be exhaustive, but it represents the general idea of our unmanaged hosting. Anything that we do not install and configure for the client is the client’s responsibility and is not covered by our support. We will not install or configure additional packages on a VPS that are not present in our default OS templates. Please note that multiple replies to tickets will not ensure that you receive a faster response. We generally process tickets in the order in which they are received.

    Service Payment, Refunds and Cancellation Guidelines

    Failure to pay by the due date will result in suspended and, ultimately, terminated service. Viking Layer reserves the right to terminate your service at any point after your invoice is overdue, and will not be responsible for any data loss due to termination.

    Viking Layer offers a 3 day refund period for your first payment on your first VPS with us. We do not refund accidental payments (ex. Uncancelled PayPal Subscriptions) or services that where abused.

    If the client creates a subscription to pay for his or her service(s) with Viking Layer, the client is responsible for canceling that subscription when he or she no longer wants service with Viking Layer. Viking Layer will not be responsible for handling or refunding any transactions that take place after the client has cancelled his or her service with Viking Layer in the event that the client fails to cancel the related subscription.

    Payment Chargebacks and Billing Disputes

    Raising a billing dispute with our payment processors or charging back a payment made to Viking Layer will place the client’s account in bad standing. We reserve the right to immediately terminate all services without refund in such instances.

    Other Disputes

    Any threat of legal action against Viking Layer will result in immediate account and service termination without refund.


    All orders placed through our billing portal are passed through an automatic fraud check system. Although our VPSs are typically set up instantly upon receipt of payment, we manually review each fraud score before accepting the order. If our fraud check system scores your order as dangerous, we may require submission of a government issued ID to allow continued use of our services. Failure to comply in a timely manner may result in suspension and/or termination without refund. If you provide false information when placing an order, your service may be suspended and/or terminated without notice upon manual review. Each client may have only one account with Viking Layer.

    Sale of assets

    Viking Layer may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred assets. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your information.


    Viking Layer does not take backups of client VPS data. Viking Layer recommends that clients backup their VPS data to their personal computers or remote storage servers. Clients are responsible for their own data. Viking Layer shall by no means be responsible for data loss.